Privacy policy.

Privacy Policy

Effective Date: 10 February 2024

Our platform is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard it.

1. Information We Collect

We may collect personal information that you provide to us when you use our platform, including but not limited to:

  • Personal Identifiers: such as your name, email address, username, and password.

  • Contact Information: such as your mailing address, phone number, and any other contact details you provide.

  • Demographic Information: such as your age, gender, and location.

  • Content: such as messages, posts, and other communications you submit through our platform.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

  • Facilitating Services: to provide non-medical, non-clinical emotional support sessions focused on general well-being and problem-solving.

  • Communication: to communicate with you about your use of our platform, including responding to inquiries and providing updates.

  • Improving Our Services: to analyze usage patterns and trends, develop new features, and enhance the user experience.

  • Legal Compliance: to comply with applicable laws, regulations, and legal processes.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law. We may share your information with:

  • Service Providers: third-party service providers who assist us in operating our platform and providing our services.

  • Legal Obligations: when required by law or in response to legal processes, such as a court order or subpoena.

  • Third-Party Integrations: Parathera uses third-party services for scheduling, video conferencing, and payment processing. By using our platform, you acknowledge that your interactions with these services are subject to their respective privacy policies.

4. Session Recordings and Confidentiality

  • Session Recordings: Sessions may be recorded for quality assurance and training purposes, with client consent. These recordings will be stored securely and accessed only by authorized personnel. Clients may request deletion of their recordings, subject to compliance with legal and business requirements.

  • Data Retention: Personal data and session recordings will be retained for 5 years unless the user requests earlier deletion, subject to legal or regulatory requirements.

  • Confidentiality: Parathera respects your privacy and does not share session content unless required by law or in cases of imminent harm to yourself or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Emotional Support vs. Therapy Disclaimer

Parathera does not provide medical, psychiatric, or therapeutic services. We do not collect or store medical history, mental health diagnoses, or treatment plans. Users should seek licensed professionals for clinical or mental health needs. Our emotional support sessions are not a substitute for therapy, counseling, or professional medical intervention.

7. AI/Automation and Human Interaction

Some client interactions, such as booking sessions or initial support responses, may be facilitated through automated tools. However, all emotional support sessions are conducted by trained human professionals.

8. Your Choices

You have the right to access, update, or delete your personal information at any time. You may also choose to opt out of certain communications or services. Please contact us using the information provided below to exercise your rights.

9. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information and terminate the child's account.

10. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our platform. Your continued use of our platform following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at email@para-thera.com. By using our platform, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.