Terms of service.

Welcome to Parathera! Our platform provides a venue for individuals to get the emotional support they need, be it to vent, work through a problem, build confidence, or celebrate an achievement. The information and advice provided on the platform are for informational purposes only and should not be considered a substitute for professional advice or treatment. Please read these Terms of Service carefully before using our platform.

These terms and conditions of service (“Terms of Service” or “Agreement”) govern your use of our online interfaces and properties (e.g., websites and mobile applications) owned and controlled by Parathera LLC (“Company,” “we,” “us,” and “our”) (including the para-thera.com website (the “Platform”), as well as the services (“Service”) available to users through the Platform. The terms “you” and “your” mean you, your dependent(s) if any, and any other person accessing your Parathera account.

1. Not for Emergencies

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY.

THE PLATFORM AND SERVICE ARE NOT FOR MEDICAL EMERGENCIES OR URGENT SITUATIONS. YOU SHOULD NOT DISREGARD OR DELAY SEEKING MEDICAL ADVICE BASED ON ANYTHING THAT APPEARS OR DOES NOT APPEAR ON THE PLATFORM. IF YOU BELIEVE YOU HAVE AN EMERGENCY, CALL 911 IMMEDIATELY.

2. Emotional Support vs. Therapy Disclaimer

Parathera’s services are not a replacement for therapy, medical treatment, or professional counseling. Our support providers are not licensed therapists and do not diagnose, treat, or manage mental health disorders. If you are experiencing a mental health crisis, please seek immediate professional help.

3. Session Recording and Confidentiality

  • Session Recordings: Sessions may be recorded for quality assurance and training purposes with client consent. These recordings are stored securely and accessible only by authorized personnel. Clients may request deletion of recordings, subject to legal or business requirements.

  • Confidentiality: Parathera respects your privacy and does not share session content unless required by law or in cases of imminent harm to yourself or others.

4. Limitation of Liability for Client Outcomes

Parathera is not responsible for any decisions, actions, or consequences resulting from the emotional support or problem-solving discussions provided. Users acknowledge that all actions taken following a session are their sole responsibility.

5. Code of Conduct for Clients

Clients must engage with Paratherapists in a respectful manner. Abusive, threatening, or inappropriate behavior will result in immediate suspension or termination of service access. No refund will be offered for sessions ended due to violations of the code of conduct.

6. AI and Automation Transparency

Some aspects of user interaction, such as appointment scheduling and support suggestions, may be facilitated using automated tools. However, all direct emotional support sessions are conducted by trained human professionals.

7. Accounts and Membership

YOU MUST BE AT LEAST 18 YEARS OF AGE TO USE THIS PLATFORM. By using this Platform and by agreeing to this Agreement, you represent and warrant that you are at least 18 years of age.

If you create an account on the Platform, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. You must immediately notify us of any unauthorized uses of your account or any other breaches of security.

8. Service Provided – No Medical Care or Advice by Company

THE COMPANY DOES NOT PROVIDE MEDICAL ADVICE OR CARE. The Platform facilitates the opportunity to share and receive non-medical advice and emotional support from trained listeners (each, a “Paratherapist” and collectively, the “Paratherapists”). Your interactions with the Paratherapists via the Platform are not intended to take the place of your relationship with your regular health care practitioners or primary care physician. Neither the Company, nor any of its subsidiaries or affiliates or any third party who may promote the Platform or Service or provide a link to the Service, shall be liable for any advice or emotional support obtained from a Paratherapist via the Platform or Service, nor any information obtained on the Platform. You acknowledge that your reliance on any Paratherapist or information delivered by a Paratherapist via the Platform or Service is solely at your own risk and you assume full responsibility for all risks associated herewith.

9. Privacy Practices

You agree that information provided by you in connection with the Service and Platform shall be governed by our Privacy Policy, which is hereby incorporated and made a part of this Agreement.

10. Billing and Payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Fees are due prior to service, at the time of the appointment. Refunds are not provided for no-show appointments or cancellations outside of the allowable window.

We reserve the right to change our fee structure at any time, with notice provided to users. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You represent and warrant that if you are making online payments that (a) any credit card, debit card and bank account information you supply is true, correct, and complete, (b) charges incurred by you will be honored by your credit/debit card company or bank, (c) you will pay the charges incurred by you in the amounts posted, including, without limitation, any applicable taxes, and (d) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information.

Electronic Communications
‍When you use the Platform or Service, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. We may contact you by telephone, mail, or email to verify your account information. We may request further information from you and you agree to provide such further information to ensure that you have not fraudulently created your account. If you do not provide this information in the manner requested within 14 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of the Platform and the Service until you provide the information to us as requested.
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Consent to Receive Calls and Text Messages and Data Capture
‍By providing your mobile number, you are agreeing to be contacted by or on behalf of the Company at the mobile number you have provided, including calls and text messages, to receive informational, Service related (e.g., progress tracking, reminders, etc.) and communications relating to the Platform and Service. Message and data rates may apply. We may confirm your opt out by text message. If you subscribe to multiple types of text messages from us, we may unsubscribe you from the service that most recently sent you a message or respond to your STOP message by texting you a request to identify services you wish to stop. Please note, that by withdrawing your consent, some Platform features, and certain Services may no longer be available to you. Keep in mind that if you stop receiving text messages from us you may not receive important and helpful information and reminders about your Service. By using this platform, you consent to the electronic capture and analysis of your interactions. This may involve the use of artificial intelligence (AI), machine learning algorithms, and other digital monitoring and analysis tools. The types of data captured include, but are not limited to, user-generated content, text inputs, usage patterns, metadata, and engagement metrics. The captured data is used to enhance user experience, provide personalized content and advertising, improve our services, maintain security, and ensure compliance with our policies. This processing of information is carried out in strict accordance with our Privacy Policy, ensuring that all personal data is handled with the utmost confidentiality and security. We reserve the right to modify, enhance, or discontinue the use of any electronic data analysis technologies at any time. Updates to these practices will be communicated through amendments to this Terms of Use or other appropriate means.

11. Changes and Amendments

We reserve the right to modify this Agreement or its policies relating to the Platform or Service at any time, effective upon posting of an updated version of this Agreement on the Platform. Continued use of the Platform after any such changes shall constitute your consent to such changes.

12. Indemnification

‍You agree to indemnify and hold harmless the Company and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

  • Your use of the Platform;

  • Your violation of these Terms of Service or any applicable law, regulation, or third-party rights;

  • Any Content or information you submit, post, transmit, or make available through the Platform;

  • Your interaction with other users of the Platform, including but not limited to any disputes, agreements, or transactions entered into between you and other users;

  • And Your violation of any rights of another person or entity.

You agree to cooperate as reasonably required by the Company in the defense of any claim. The Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will not in any event settle any claim without the prior written consent of the Company.

12. Contact Us

If you would like to contact us regarding these Terms of Service, you may send an email to email@para-thera.com.

Last Updated: 10 February 2025